Shipping & Payment
We ship worldwide:
Finland: € 10 / 1-3 business days
EU: € 14 / 4 -7 business days
Worldwide: € 18 / 6 -14 business days
All orders will be sent out within 5 business days from your date of purchase.
Please note that delivery times are provided as guidelines only, and commence from the date of dispatch.
The delivery times do not take into account possible delays caused by payment authorization and/or stock availability.
Unable to Deliver
If your courier is unable to deliver your order, it will be either kept at a depot for collection with the delivery service as per their terms and conditions or returned to us.
If you refuse your shipment or are unable to retrieve the package, you are responsible for the original shipping charges, as well as additional import fees, duties or taxes that are incurred and the cost of returning the package to Jonas Granfors. The amount may be deducted from a refund. Should the return fees exceed the amount of your order, the package will be abandoned and you will not be issued a refund.
All applicable customs fees, import duties, and taxes on International orders may apply as stated by the respective country of the customer and are their sole responsibility. Customs authorities require the value of the order stated directly on the package. It is at the sole discretion of customs agents to release the package.
Returns & Exchanges
Any purchase can be returned within the first 14 days for refund or exchange, as long as the item is in unused and undamaged condition. You are responsible for making sure your unwanted item gets back to us safely. Return your ordered items within 14 days following the original shipment date of your order and you are eligible for exchange or a refund of the items.
First and foremost I want to make sure you are happy with your order so If you have any problems or queries please just get in touch.
Currently you can pay by PayPal. If you don’t know it by now, it is perhaps the easiest, fastest and most secure money transfer the internet has to offer. It enables you to pay for your Jonas Granfors products using this option with just a few clicks. We say that without them paying for us to do so.
PayPal allows you to make payments using a variety of methods including PayPal Balance, bank account, credit card, PayPal Credit, and debit card (Visa, MasterCard, American Express, and Discover). So if you have a PayPal account connected to it, you can technically pay by with your credit card by these stated providers. The best thing about it, you can pay with your credit or debit card even without having a PayPal account.